Return & Refund Policy

Effective Date: 1 April 2026

At Himachal Vibes Travel, we are committed to ensuring a transparent and customer-friendly booking experience. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our platform.

1. Refund Eligibility

Refunds are applicable only if:

The booking qualifies for a refund as per the respective hotel or service provider’s policy
The request is made within the permitted time frame
The booking is successfully cancelled (if applicable under provider terms)

All refund decisions are subject to approval by the respective service provider.

2. Non-Refundable Bookings

Certain bookings are strictly non-refundable, including:

Discounted or promotional offers
Last-minute or special deal bookings
Bookings clearly marked as “Non-Refundable” at the time of purchase

No refund will be provided in such cases.

3. Non-Refundable Charges

The following charges are generally non-refundable:

Convenience fees or service charges
Payment gateway or transaction fees
Taxes or charges retained by third-party providers (if applicable)

4. Refund Processing

Approved refunds will be processed within 7–10 business days
The amount will be credited to the original payment method used during booking
The actual time for the refund to reflect may vary depending on your bank or payment provider

5. No-Show Cases

No refunds will be issued if the customer fails to utilize the booking without prior notice
Exceptions may be considered only in genuine cases and are subject to approval

6. Service Issues & Failed Bookings

If:

A booking fails but payment is deducted, or
The service provider is unable to deliver the booked service

You may be eligible for a full or partial refund, subject to verification.

7. Force Majeure

Refunds for disruptions caused by events beyond control (such as natural disasters, weather conditions, government restrictions, or emergencies) will depend on the policies of the respective service provider.

8. Refund Request Process

To request a refund, please contact us with:

Booking ID
Registered email address
Reason for refund request

Email: support@himachalvibes.com (update if needed)

9. Policy Updates

Himachal Vibes Travel reserves the right to modify this Refund Policy at any time. Updates will be reflected on this page.